iTunes Not Recognizing iPhone On Mac and Windows 10

iTunes not recognizing iPhones is a problem that we face while connecting iPhones and iPad with our computers. A similar problem will affect any IOS device, Mac, and Windows computers. In other words, we can say that both Mac and Windows Computers are not able to recognize their iOS devices.
You don’t worry about the solution to this problem because many users face this type of problem while connecting iPhones, iPad, and iPods to PC. In this situation, this article is very useful for solving the problem. Because 9 different solutions available for you in this article to get rid of this problem.


There are many reasons behind this problem.
1- Maybe you can use an old version of the iOS device on your system, so that is why your iTunes cannot recognize your new version of the iPhone.
2- The functioning of a bad cable is creating this problem.
3- Maybe the dirty port of the system is also creating a problem with iTunes not recognizing iPhone.

So firstly, check all ports of the system carefully and make sure the above possible reasons for this error have not existed then try for iTunes to connect with iPhone. But When you will try to connect iTunes to your iPhone and you will receive an error message on your iPhone like below in the picture.

So, don’t panic to see this message. As I told this article helps to get the solution to iTunes not recognizing iPhone errors.

Before starting the solution of iTunes not recognizing iPhones. I want to discuss here some important tips which help you to away from this error.

Important Tips to away from iTunes not recognizing iPhone errors:

  1. Quit the iTunes and then after relaunching the iTunes.
  2. Connect IOS devices to different ports of USB of the system.
  3. Update the driver of the iPhone in the window of the PC.
  4. Reinstall iTunes. (See Below complete procedure)
  5. The reboot of windows of your PC.
  6. Using different Apple USB cables if cables have some problems.
  7. Reboot the device of iPhone, iPod, iPad, and your computer.

Solution 1: Update the Latest Version of iOS on your iPhone

This situation is created due to the old version of iOS installed on your iPhone. The latest version of iOS is very compulsory for a long time working of iPhone. The iPhone 7 and iPhone 7 Plus require iTunes 12.5.

  •  Please open your iPhone, go to Setting > General >Software update
  • Click the download and install option.
  • You can enter the passcode if asked. Then tap Agree option and select the confirmation of Agree option.
  • It will start the download and install the latest version of iOS on your iPhone automatically.
  • Now you will connect iTunes to your iPhone and see the result you became successful.

Solution 2: Update the iTunes App on Your Mac

It is very compulsory to keep updating iTunes on your Mac.

  • Open Mac and go to check for updates. If it is available updates then update the iTunes.
  • You can also update iTunes over the Mac App Store.
  • Open the Mac App store and go to updates and click the update.
  • Now the updates of iTunes will be starting.

Update the iTunes app on your Windows:

This problem can be created due to an old version of iTunes installed on the system.

  • Open iTunes on your devices.
  • Click the help and go to check for updates.

Note:  If you have the latest version of iTunes installed on the system but you cannot connect iTunes to the iPhone. You will be uninstalled and reinstalled iTunes in your system.

  • The latest version of iTunes will install on your system.
  • You can try to connect iTunes to your iPhone. If you become successful.

Solution 3: Update iPhone Drivers on your System

If you cannot detect the iTunes with the iPhone over the system. You can update the iPhone driver over the system to solve the problem.

  • Open the start menu by clicking. Write the Devices Manager on your system.
  • Select update driver software Option.
  • Choose the 2nd option which is the browse my computer for driver software of your system.
  • You need to select the 2nd Option ” Let me pick from a list of device drivers on my computer”.
  • Next, you will select the device and click next.
  • Now windows updated the device’s driver successfully. Then click on close.

Solution 4: Reset the Setting of the iPhone

The wrong setting of your iPhone will also cause iTunes not to recognize the iPhone problem. If you cannot connect the iOS devices to the PC. You need to change the setting of the iPhone network.

  • Open iPhone then go to settings.
  • Setting > General > Reset > Reset Network Setting.

Solution 5: Delete and Reinstall iTunes App on your Mac

If you cannot connect the iTunes with the iPhone on Mac after updating the iTunes app in your Mac. Then you can delete and reinstall the iTunes app on the Mac.

  • Open the finder window then goes to the application and click on it.
  • Click iTunes then go to the Get Info option.
  • You click the Padlock icon that is located in the bottom right corner of the Info window.
  • Write your Username and Password then click OK.
  • Firstly, you can expand the Name & Extension window and click on Sharing and Permission. You must select Everyone. By taking this action you get permission for everyone to Read & Write and then click on Padlock again.
  • Now you can close the Get Info window.
  • You need to delete the old iTunes.
  • In the last, you can download iTunes again in the installation to fix iTunes not recognizing the iPhone problem.

Delete and Reinstall iTunes on Windows:

To delete and reinstall iTunes on the Windows operating system, You need to go to Control Panel on your PC and uninstall iTunes along with all related software components, for example, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Applications Support 32-bit, Apple Application Support 64-bit along with iTunes.
After deleting iTunes on Windows then you re-download to click here.

Solution 6: Restore the iPhone to Handle this Problem

If you cannot be recognized iTunes with your iPhone after doing all the action that is explained above step by step. You have the last choice to restore your iPhone to handle the problem. You take a backup of the iPhone before restoring processing.

  • Firstly, connect the iPhone to the computer.
  • Open iTunes go to select your device and you can click restore the iPhone after confirming it.

Solution 7: Test Different USB cables and ports on your System

When you cannot recognize the iPhone in your system and find iTunes not recognizing the iPhone error then sometimes it’s due to a broken cable and an incapable port. So you can try different USB cables and USB ports to make sure the connection to iTunes to your iPhone is established.

Solution 8: iPhone Should not be Lock

iPhone should not lock while you try to connect the iTunes with iPhone. Because Locked iPhone prevents iTunes to connect with iPhone. You must have an unlocked iPhone with a passcode or Touch ID. While Connecting iTunes procedure iPhone should be Unlocked.

Solution 9: Reboot Option

Sometimes a simple restart can fix a lot of problems. If after trying the above methods and you still have iTunes not recognizing iPhone error then You must reboot your iPhone and Computer. After, completing the reboot procedure, You connect iTunes to your iPhone.

Closing Words:

Hopefully, the above solutions will help you to get rid of iTunes not detecting iPhone. Most of the time this problem is fixed by updating iTunes, iOS devices, and computers. Sometimes, it would be resolved just by restarting the iPhone and computer. If none of the above solutions worked and still you have the same problem then you need to contact the Apple support team for help to get the solution.

Regarding any solution, if you have questions or suggestions then just let me know through the comment box. It will help me to improve myself.

You can read more helpful posts regarding iPhone on this site like the solution of iPhone is Disabled Connect to iTunes. A complete guide is available here to get the solution.